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Exchanges & returns

Online purchases

Exchanges

  1. Contact Support: Reach out to our customer support team immediately to report the issue.
  2. Provide Details: Provide your order number, item details, and a description of the issue (e.g., incorrect item received, defective product).
  3. Return Authorization: Obtain a return authorization from our support team.
  4. Return the Item: Package the item securely and ship it back to us according to the return instructions provided.
  5. Exchange Processing: Once we receive the returned item, we’ll process your exchange promptly.
  6. Confirmation: You’ll receive confirmation once your exchange has been processed, and the replacement item will be shipped to you.

Returns conditions

  1. Within Timeframe: Items must be returned within 5 days of purchase for a refund or exchange.
  2. Original Condition: Returned items must be unused, unworn, and in their original packaging with all tags attached.
  3. Proof of Purchase: A valid proof of purchase, such as the order confirmation email or receipt, is required for all returns.
  4. Return Authorization: Contact our customer support team to obtain a return authorization before sending back any items.
  5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  6. Refund Process: Refunds will be issued to the original payment method within 4-5 business days after the returned item is received and inspected.

Please review our full returns policy for additional details and any exceptions that may apply.

Refunds

  1. Contact Support: Reach out to our customer support team to initiate the refund process.
  2. Provide Details: Provide your order number and details of the item(s) you wish to return.
  3. Return Authorization: Obtain a return authorization from our support team if required.
  4. Return the Item: Package the item securely and ship it back to us according to the provided return instructions.
  5. Inspection: Once we receive the returned item, we’ll inspect it to ensure it meets our return conditions.
  6. Refund Issuance: Upon approval, we’ll initiate the refund to your original payment method.
  7. Processing Time: Please allow 4-5 business days for the refund to appear in your account, depending on your bank or payment provider.
  8. Confirmation: You’ll receive confirmation via email once your refund has been processed successfully.