Delivery methods and charges
At Fragance, we offer flexible delivery options to ensure your orders reach you conveniently and affordably.
Here’s how we deliver your purchases:
- Standard Shipping: We partner with reputable courier services such as Correos to deliver your orders safely and efficiently. Standard shipping typically takes 3-4 days and is available at a flat rate of 5€ per order.
- Express Shipping: Need your items in a hurry? Opt for our express shipping option for faster delivery. We collaborate with trusted express delivery services to get your order to you within 15€. Express shipping charges vary depending on your location and the weight of your package.
- International Shipping: We offer international shipping to bring our products to customers worldwide. Shipping charges for international orders are calculated based on the destination country, package weight, and shipping method selected during checkout.
- Free Shipping: Enjoy free standard shipping on orders over 85€.
Please note that delivery times may vary depending on factors such as product availability, shipping destination, and any unforeseen circumstances. Rest assured, we strive to provide timely and reliable delivery services to meet your needs.
For specific delivery inquiries or special arrangements, feel free to contact our customer support team. We’re here to assist you every step of the way!
Order tracking
Easily track your order with our convenient online tool. Simply enter your order number and email address to stay updated on your package’s journey to your doorstep.
I still have not received my order
Thank you for your patience! If you haven’t received your order yet, please don’t hesitate to reach out to our support team. We’re here to assist you promptly and ensure a seamless resolution.
The items received are incorrect or are defective
- Contact Support: Reach out to our customer support team immediately to report the issue.
- Provide Details: Include your order number, item details, and a description of the problem.
- Documentation: If possible, take photos of the incorrect or defective items to support your claim.
- Return Process: Follow our return instructions provided by our support team.
- Resolution